We hope nobody has any issues with their logo, but if they do, we are here to help. All illuminated "Lit Logos" come with a 12 month warranty on all electrical components. The warranty is dependent on a proper installation including but not limited to; a 12v power source, solid ground source, 5amp fuse, routing the wiring away from heat sources. Warranty does not extend to accidental damage including but not limited to; damage due to a crash, driving through flooded roads, natural disasters. Warranty is only extended to original owner. Customer is responsible for shipping the logo to us
In order to provide warranty service, we require a $20 deposit to cover the diagnostic service to determine the issue with the logo and return shipping. If the logo is determined to be faulty, the $20 will refunded and the logo will be repaired, or if unable to be repaired, replaced and returned at no cost.
Before submitting a warranty repair request, please go through our Troubleshooting Steps to try to fix the problem.
Non-illuminated logos come with no warranty. However if you are having an issue, please contact us and we will do our very best to come up with a solution for you.
How to Start a Warranty Claim
Click HERE to access the warranty repair form to get the process started. Please go through all of the troubleshooting steps and read through the instructions. Please be sure to include all information to expedite the process.
Once the claim has been opened, the customer has 30 days to return the logo or the warranty claim will be closed. Do not ship your logo to us without first filling out the above form and receiving instructions on how to return your logo. Failure to follow the warranty process may end up in missing/lost packages.