We hope nobody has any issues with their logo, but if they do, we are here to help. All illuminated "Lit Logos" come with a 12 month warranty on all electrical components.
Before submitting a warranty repair request, please go through our Troubleshooting Steps to try to fix the problem. This will fix 95% of all issues people have with their logo.
If you are still having problems after you have went through all of our troubleshooting steps, please fill out a warranty repair request below.
Our warranty is dependent on a proper installation, including but not limited to; using a 12v power source, solid ground source, 5amp fuse, routing the wiring away from heat sources, etc. Warranty does not extend to accidental damage including but not limited to; damage due to a crash, driving through flooded roads, natural disasters, etc. Warranty is only extended to original owner. Shipping will be to the address on file unless otherwise requested. Customer is responsible for shipping and handling fees for all warranty claims.
Non-illuminated logos do not come with a warranty. However if you are having an issue, please contact us and we will do our very best to come up with a solution for you.
How to Start a Warranty Claim
Click HERE to access the warranty repair form to get the process started. Please go through all of the troubleshooting steps before opening a claim. Please be sure to include all information to expedite the process.
Once the claim has been opened, the customer has 30 days to return the logo or the warranty claim will be closed. Do not ship your logo to us without first filling out the above form and receiving an RMA. Failure to follow the proper warranty process may end up in missing/lost packages.