Troubleshooting

 So sorry that you are having some issues with your logo! Here are some general troubleshooting steps you can go through before submitting a warranty repair request. 95% of issues can be resolved by going through these steps:

• Turn off Bluetooth on your phone, uninstall and reinstall the app, and try to connect to the logo again
• If your logo came with an on/off remote and isn’t showing in the app at all, change to a new battery and then turn the logo on
• Ensure the ground source is clean and connected directly to unpainted metal. We recommend connecting the ground wire to the same location the battery is grounded to
• Try a different power source. Sometimes a fuse tap wont reach far enough into the fuse or the wire wont provide enough power, so try connecting the logo directly to the battery with an inline fuse
• Check the app and ensure the logo is set to "GRB SK6812_RGBW" and the pixels should be set correctly
  • 30 for WRX/STi
  • 8 for ST
  • 15 for all other logos
• Make sure the logo is switched to the  "on" position in the app
• Make sure that the bottom slider on the app control is turned all the way down
• Make sure that the top slider on the app control is turned all the way up
• Try using a different phone to connect to the logo
• Check that the arrows on the quick disconnect between the logo and the control box are pointing towards each other
• Disconnect the logo from power and leave off for 12 hours